If you damage or break your EWD piece, we are happy to work with you to replace the chain, the stone, or re-work what needs to be fixed. Depending on the extent of the damage, a repair fee will apply. Unfortunately, we do not offer jewelry repair on any pieces that we did not make.
Yes! For Fine Collection (or solid gold) rings, there is an $80 resizing fee. This fee includes a full polish, steam clean, & stone tightening.
We are happy to offer one complimentary resize on Bridal Rings but each resize thereafter is $80.
For Classic Collection (sterling silver and 14k gold filled) rings, we can swap out that size ring for the correct size if unworn. If it's in a used condition, there will be a $30 remake labor fee.
Unfortunately, we do not offer resizing on rings we did not make.
Materials + Care
We pride ourselves on ethically sourcing our stones from all over the world! We work with natural diamonds, lab grown diamonds, and moissanites if you are interested in a traditional non-colored stone. All natural & lab grown diamonds will come with a GIA or IGI certification report (unless you purchase a standard diamond).
We also work with the most beautiful sapphires sourced from Ceylon to Montana to Australia. These stones will be sourced on a case-by-case basis and we will find your dream stone. We only work with ethical sapphire cutters and partners and almost all of our sapphires are traceable back to the mine of where they came from!
We have partnered with Misfits Diamonds & we now offer diamonds and gemstones through our website to make selecting your perfect stone much easier. Submit a Custom Inquiry Form to design your dream ring today!
We work with natural and lab grown diamonds, standard and non-standard. Whether you are looking for a natural or lab, you will be given the option of choosing a standard or non-standard diamond.
These diamonds are identical and do not affect the integrity of the stone itself. The only difference is that non-standard diamonds have gone through the formal lab grading process and standard diamonds have not. It doesn't make them any less valuable or of lesser quality. Because non-standard diamonds are graded, they will come with a grading report (GIA for natural diamonds and IGI for lab grown diamonds) where as standard diamonds will not have a report.
Gold-filled jewelry is jewelry composed of a solid layer of gold mechanically bonded to a base of either sterling silver or a base metal. Unlike plating, it is a thick layer of gold that will not rub off or tarnish with wear.
Gold Plated jewelry consists of a very thin layer of gold being electrically charged onto a base metal or sterling silver. If sterling silver is plated in gold this can also be referred to as “Vermeil”. Plated jewelry has the shortest life span since the plated layer will rub off with contact to the skin (general wear) and contact with moisture.
Yes, technically you can get your gold filled jewelry wet as long as it is dried thoroughly afterwards. Although, we do not recommend showering in any jewelry since soap build-up dulls stones and metals.
Pieces in stock will ship within 1-2 business days. Made to order pieces will take 1-3 weeks for fabrication depending on what materials or stones may need to be acquired for production.
Please reference the product page for exact details.
If you purchased a one of a kind ring and needed a different size, please allow one week for resizing.
Custom pieces, including engagement rings, take 3-6 weeks for completion from the time the deposit is paid and final design is approved. During peak seasons, please expect a 6-8 week turnaround time. Your sales associate will keep you updated along the way so that you can plan the perfect proposal!
Yes! Excluding one of a kind pieces, If you are in love with a specific design we offer online but would like it in a different metal type or with a different stone choice, email us at email@example.com for a quote or more information. If there is a one of a kind piece you love the look of, we can often re-create it with similar stones and your vision in mind!
Great question! We have a full downloadable guide to walk you through the entire process! If you still have unanswered questions, don't hesitate to shoot us an email at firstname.lastname@example.org!
Yes! We pride ourselves on our customization to make the piece perfect for you. If you would like to purchase a piece but would like to adjust a minor detail such as chain length, email us and we can make it happen!
Yes! We will love to help bring your old stones to life again in our settings. See our custom pagehere for info on our redesign process!
We do not work with client-provided stones smaller than 2mm. This typically involves tiny accent diamonds in your existing ring either in the band or in the halo setting.
We also do not work with client-provided pearls, opals, princess cut stones, and most baguettes. But please send us an email with pictures of your stones if you are unsure and our team will make the final call when we review them!
Return, Shipping & Payment
Yes! We accept returns for store credit only within 14 days of purchase. The item must be unworn and in the original packaging. You can exchange it for an item in store or we can give you a gift card in the return amount which you can use in store or online. See more about our policies here.
Yes! We try to make our returns and exchanges as seamless as possible. If you aren't local, you can simply mail your item back to us in the original packaging within 14 days of purchase. At this time, we do not offer free returns so you are responsible for your own return label. However, if EWD is at fault for your package arriving damaged or the items are incorrect, we will send you a return label for your use. If you would like for EWD to provide you with a label, $7 will be deducted from your return/store credit amount. For even exchanges, you are responsible for your own return label.
Once we receive the return package, we will inspect the item to make sure it's been unworn and in the same condition as it was sent to you. We will approve the return and send you a store credit to use in store or online. If the item has been worn, we will return the item back to you and you will not receive your store credit amount.
We do not refund back to the original payment method. We also do not accept returns on one of a kind items, custom pieces, or items purchased outside of the 14 day exchange window. For more information and a return address, please see our Shipping + Returns policy.
Yes! We offer to split your payments into two parts on orders greater than $1,000. We ask for a 50% deposit which gets your piece into production and secures all stones and the remaining balance is due at pick up/shipment. If you would like to split into more than two payments, we require a 40% deposit and the remaining balance can be split into amounts that you are comfortable with. We will hold onto your piece up to 6 months and it must be paid in full before we release it to you.
We now offer multiple payments through ShopPay at checkout on orders no greater than $3,000. This is through the loan company, Affirm, and is based on your credit. ShopPay allows you to pay in installments and payments can vary based on your total. If you choose this method, your item will be released to you once production is complete.
Yes! Every order when shipped is automatically covered up to $100. if you would like additional coverage, please ask your sales associate to add it onto your order. For domestic shipping, it is $0.89 for every $100 of coverage.
At this time, we do not offer appraisals. If you are interested in getting your heirloom stones appraised before using them in your new EWD piece, we suggest doing so before your custom project begins. We are happy to give recommendations if needed.
Due to each piece being unique and custom to your specific design, once the deposit is remitted, we cannot offer a refund on your item. For more information, please visit our Shipping & Returns page.
We do not offer insurance policies on your new EWD jewelry. However, with every Fine Collection purchase, you will receive an EWD Certificate of Authenticity so that you can take it to a 3rd party insurance company to get it insured. All details of your new jewelry will be provided to ensure proper coverage. Need a few recommendations? Just ask! We will be happy to provide them but Jewelers Mutual is one of our favorites. They are a very reputable company and have been in business for 100 years!
We offer a limited lifetime warranty policy with a few exceptions. Read our full policy here!