If you damage or break your EWD piece, we are happy to work with you to replace the chain, the stone, or re-work what needs to be fixed. Depending on the extent of the damage, a repair fee will apply. Unfortunately, we do not offer jewelry repair on any pieces that we did not make.
Yes! For Fine Collection (or solid gold) rings, there is an $80 resizing fee. This fee includes a full polish, steam clean, & stone tightening.
We are happy to offer one complimentary resize on Bridal Rings but each resize thereafter is $80.
For Classic Collection (sterling silver and 14k gold filled) rings, we can swap out that size ring for the correct size if unworn. If it's in a used condition, there will be a $30 remake labor fee.
Unfortunately, we do not offer resizing on rings we did not make.
Materials + Care
Gold-filled jewelry is jewelry composed of a solid layer of gold mechanically bonded to a base of either sterling silver or a base metal. Unlike plating, it is a thick layer of gold that will not rub off or tarnish with wear.
Gold Plated jewelry consists of a very thin layer of gold being electrically charged onto a base metal or sterling silver. If sterling silver is plated in gold this can also be referred to as “Vermeil”. Plated jewelry has the shortest life span since the plated layer will rub off with contact to the skin (general wear) and contact with moisture.
Yes, technically you can get your gold filled jewelry wet as long as it is dried thoroughly afterwards. Although, we do not recommend showering in any jewelry since soap build-up dulls stones and metals.
Turnaround Time
Pieces in stock will ship within 1-2 business days. Made to order pieces will take 1-3 weeks for fabrication depending on what materials or stones may need to be acquired for production.
Please reference the product page for exact details.
If you purchased a one of a kind ring and needed a different size, please allow one week for resizing.
Custom pieces, including engagement rings, take 3-6 weeks for completion from the time the deposit is paid and final design is approved.
Customization
Yes! Excluding one of a kind pieces, If you are in love with a specific design we offer online but would like it in a different metal type or with a different stone choice, email us at hello@emilywardendesigns.com for a quote or more information. If there is a one of a kind piece you love the look of, we can often re-create it with similar stones and your vision in mind!
Yes! We pride ourselves on our customization to make the piece perfect for you. If you would like to purchase a piece but would like to adjust a minor detail such as chain length, email us and we can make it happen!
Yes! We will love to help bring your old stones to life again in our settings. See our custom pagehere for info on our redesign process!
