Shipping Policy

We ship USPS 2-day First class mail to any state in the US. We also now offer shipping via UPS at check out. You will receive a confirmation email when your order has shipped with the tracking information. **Please note that shipping times are not included in production times. Please allow 1-2 business for in stock items to ship and 2-3 weeks for hand-fabricated pieces to then be shipped. The estimated shipping times start after the production time has ended.

 

Return Policy

Due to the handmade nature of each product, we do not accept returns for cash refunds. Items undamaged and unworn may be returned for store credit or exchanged within seven days upon the day it is received. Continuous exchanges of one of a kind items are not permitted. Sale items / discounted pieces are final sale. Custom pieces are also final sale. 

For exchanges, please mail the piece to the store address in the box it came in. Items that arrive back to us damaged due to lack of packaging / protective wrapping will not be eligible for return. 

Mail to:

Emily Warden Designs
425 Strawberry Street
Richmond, VA 23220


Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Although rare, if items arrive in the mail damaged, we are happy to replace the piece free of charge.