Shipping Policy

We ship USPS First Class Shipping (2-4 business day shipping time) to any state in the United States. We also now offer shipping via UPS Ground shipping which is a 1-3 business day shipping time. You will receive a confirmation email when your order has shipped with the tracking information.

We now offer International shipping! The carrier is dependent upon your location/destination. While rarely it occurs, Emily Warden Designs is not responsible for any custom charges or Value-Added Taxes. 

**Please note that shipping times are not included in production times. Please allow 1-2 business days for in stock items to ship and 2-3 weeks for hand-fabricated pieces to then be shipped. Items from our Classic Collection if not "Ready to Ship" will ship in 1-3 business days. The estimated shipping times start after the production time has ended. Emily Warden Designs is not responsible for shipping times or shipping delays once your package has left our facilities. 

 

Return Policy

Due to the handmade nature of each product, we do not accept returns for cash refunds. Items undamaged and unworn may be returned for store credit or exchanged within seven days from the day it is received. Continuous exchanges of one of a kind items are not permitted. Sale items / discounted pieces are final sale. Custom pieces are also final sale. 

For exchanges, please mail the piece to the store address in the box it came in. Items that arrive back to us damaged due to lack of packaging / protective wrapping will not be eligible for return. 

Mail to:

Emily Warden Designs
2225 Hanover Avenue
Richmond, VA 23220

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Although rare, if items arrive in the mail damaged, we are happy to replace the piece free of charge.